Terms of use for our activities

Once the reservation is made, we will get in touch with you by phone to provide any necessary instructions and address your queries. You can also reach out to us via email or WhatsApp. Feel free to contact us via email or WhatsApp as well.
We are committed to accommodating all your needs seamlessly.
Please be aware that all prices are subject to change without prior notice.
If the reservation is made through a third party (such as a travel agency), it is essential to present the voucher at the activity center reception.
To be eligible for a refund for an activity, cancellation must be notified in writing at least 48 hours in advance. Any notifications received later will not qualify for reimbursement. Unfortunately, any notifications received beyond this timeframe will not be eligible for reimbursement.
No refunds will be issued in case of a no-show for the activity.
If you arrive late, the activity will not be extended, and no refunds will be provided.

GENERAL CONDITIONS FOR SEGWAY TOURS

The service includes a SEGWAY monitor, the SEGWAY handling course, and the SEGWAY rental for the specified route.
It is mandatory for participants to be between 10 and 65 years old and have a weight ranging from 40 to 120 kilograms.
The SEGWAY user must be able to mount and dismount independently without external assistance.
A 15-minute training session on SEGWAY handling will be provided at the beginning of the activity.
The monitor will be responsible for the SEGWAY handling course and will assess the client’s suitability for the tour. The monitor acts as the company’s representative during the tour, and failure to follow their instructions during the route may result in immediate termination of the tour.
The learning session will take place before the tour begins. At the start of the route, it will be assumed that the person understands the operation and handling of the SEGWAY, as well as the risks associated with its use. The company is exempt from any liability for falls or incidents of any kind.
Users are obligated to use the rented equipment responsibly during the tour and assume responsibility for any damage resulting from use outside the conduct guidelines explained during the learning session.
We recommend wearing comfortable clothing and footwear. We recommed protecting yourself from the sun during the summer.
In the event that weather conditions prevent the activity from starting, it will be postponed to another day. If the activity is not eventually carried out, a full refund of the amount will be provided.

GENERAL CONDITIONS FOR THE SNOW GARDEN

The service includes a collective introductory skiing class lasting a total of 2 hours (including the skiing lesson) and the necessary skiing equipment (skis, poles, boots, and helmet). No ski pass purchase is required.

I. AGE

To contract the XiquiPort service, the child must be a minimum of 30 months old, provided they are no longer using diapers. The maximum age cannot exceed 9 years.
To contract the Ski Baptism service, the child must be a minimum of 4 years old, and the maximum age cannot exceed 9 years.

II. SERVICES
The price of the XiquiPort service includes access to the indoor playroom and the use of the available equipment and games. It also covers access to the outdoor play area.
The Ski Baptism service has a maximum duration of 2 hours. It includes a collective skiing lesson, the snow garden pass, the necessary equipment for the lesson (skis, boots, and helmet), access to the indoor playroom, use of the available equipment and games, access to the outdoor play area, and accident and liability insurance.
The Ski Baptism service will be conducted in level groups with all children who have booked the same service, provided there is a minimum of 5 children per session. It will consist of introductory activities and initial contact with the snow. Individual or advanced skiing lessons will not be provided under any circumstances.
The Ski Baptism service offers age-appropriate initiation to this sport. Within the 2-hour duration of the service, this includes time for equipment collection, outdoor warm-up and familiarization games with the snow and skiing equipment, the actual skiing baptism with a monitor specialized in children, and indoor playroom time for rest, play, snacks, and attending to the children’s needs.
The Ski Baptism service will not exceed 10 students per monitor.
The company does not take responsibility for the inadequate attire of the child. It is the responsibility of their legal guardians to ensure that the child wears appropriate clothing for being in contact with the snow; waterproof clothing, warm clothing, gloves, and sunglasses.

III. PAYMENT

Payment will be made prior to the start of the contracted service.
Reservations are valid up to 15 minutes before the activity begins. If you cannot be at the designated location within this timeframe, please notify us via WhatsApp message at 650051630. Include: Reservation name, activity, and schedule.
The price of the Ski Baptism service is a package that includes equipment (skis, boots, and helmet). The price remains the same whether the provided equipment or personal equipment is used.
The Ski Baptism product does not exceed a duration of 2 hours. I If the responsible person is delayed in picking up the child, the child will use the XiquiPort service during the waiting time.
If the delay exceeds 10 minutes or more beyond the scheduled pickup time, the equivalent of 1 hour of XiquiPort service will be charged.
In the event of a delay exceeding 1 hour, an additional 2 hours of XiquiPort service will be charged. To avoid these fees, we recommend booking the Half-Day Service product.
The company is not responsible for children who remain within the premises or have not been collected after the snow garden closing hours.
If adverse weather conditions prevent the execution of outdoor activities after payment for the Ski Baptism service, we will offer the XiquiPort service instead and refund the price difference.

IV. CENTER DECISIONS

It is at the discretion of the monitors to decide whether to remain indoors or outdoors in the playroom, based on the condition of the children and the weather.
Esportec reserves the right to expel children whose behavior hinders or prevents the completion of activities. If so, a proportional part of the total product cost will be refunded if it has not reached half of its completion.

V. OTHER

Parents or legal guardians are not allowed to enter the SNOW GARDEN premises.
The company is not responsible for the child’s belongings, possible losses, or damages.
We offer the option for children to bring their own breakfast to consume during break time. The breakfast will be stored in each child’s locker and provided during the break. Under no circumstances will Esportec provide food or be responsible for it. medication will be administered without prior authorization.
In case of illness or any special needs of the child, please inform us at the time of service booking. If the child feels unwell during their stay at the SNOW GARDEN, we will immediately contact the provided phone number. No medication will be administered without prior authorization.

GENERAL CONDITIONS FOR PRIVATE SKI OR SNOWBOARD LESSONS

The service includes a private alpine skiing or snowboarding instructor exclusively for your group (maximum 4 people).
The price does not include the ski pass or the necessary equipment for the activity (skis, boots, poles, etc.).
Classes are not considered contracted or reserved until payment is made physically at our ticket offices or through the online sales system. Booking lessons for minors under fourteen years old requires consent from their legal representatives.
Once booked, classes cannot be canceled due to adverse weather conditions or external factors beyond the school’s control. In the event of station closure, you must visit the ski school ticket office with any unused tickets to reschedule the classes for another agreed-upon date.
Reservations are valid up to 30 minutes before the start of the activity. If you cannot be at the designated location within this timeframe, please notify us via WhatsApp message or call the school. Include: Reservation name, activity, and schedule (we can delay reservations by 30 minutes for exceptional circumstances).
The school reserves the right to modify the assigned schedule and/or instructor due to availability.
The activity is subject to changing weather conditions and snow conditions. Esportec reserves the right to suspend or postpone it if deemed necessary.
We are not responsible for the suitability of the participant’s attire. We recommend wearing appropriate clothing for snow conditions (waterproof clothing, gloves, hat, etc.) and sun protection (sunglasses, sunscreen, etc.).

SPECIFIC CONDITIONS FOR SKI OR SNOWBOARD COURSES

If, for any reason (excessive difference in level, behavior, etc.), the student hinders the proper execution of the course, the company reserves the right to expel the student and refund the portion of the course not completed.
The scheduled dates may vary if the resort closes on any day or if the company deems weather conditions too extreme. If, for personal reasons, the student misses any course days, they can be made up. In such cases, the days can be recovered on another day with a similar level group, as long as it is within the same season and with the company’s consent.
The company will extend the courses for an additional weekend if the resort’s opening allows (March 23 and 24) to facilitate the recovery of lost days.
If the company is requested to collect the ski pass, the payment for all days’ passes must be made on the first day, and a refund will only be given if notified at least 12 hours in advance.
The course price includes insurance for the 3 daily hours of class. We recommend purchasing the ski pass insurance if you want to continue skiing after the course.
The courses will take place as long as there are at least 5 participants per group, of similar level and age.
The company reserves the right to add occasional students to the courses, always considering condition 1. In any case, the number of students per instructor will never exceed 10.
The course schedule will be from 9:30 a.m. to 12:30 p.m., and the meeting point will be the Snow Garden at 9:00 a.m. If the participant is a child and the guardians arrive late after class, the Snow Garden supervision service will be charged. The Snow Garden service for after the course can be booked in advance.

GENERAL CONDITIONS FOR WATER ACTIVITIES

The activity includes technical and safety instructions and equipment rental.
Knowing how to swim is mandatory.
Minors must be accompanied by a responsible person.
Before contracting the service, please inform us of any disability, dysfunction, or condition that needs to be considered during the activity.
The use of a flotation aid vest (provided by us) is mandatory.
Follow the instructions of the technicians/instructors at all times regarding the operation of the activity and the use of the provided technical equipment.
To confirm the reservation, 100% of the total activity cost must be paid in advance.
Water activities are subject to changing weather conditions and sea state. Esportec reserves the right to suspend or postpone them if deemed necessary.
The user is obligated to use the rented equipment responsibly and take responsibility for any damage resulting from use outside the conduct guidelines explained by the base personnel.
We recommend not bringing valuable items. Esportec is not responsible for users’ belongings under any circumstances.
Esportec is not responsible for the suitability of the participant’s attire. We recommend wearing appropriate swimwear (breathable shirt, swimsuit) and sun protection (sunglasses, hat, sunscreen).

SPECIFIC CONDITIONS FOR GUIDED OUTINGS

The service includes guidance from a professional sports technician, equipment rental (kayak or paddleboard, paddle, and life jacket), and liability and accident insurance.
It is essential to book in advance with a minimum of 48 hours’ notice.
The start time must be agreed upon with us.
The starting point, route, and duration can be customized.
Stops are made at beaches for rest and enjoyment of the surroundings.
We organize outings in small groups with a minimum of 4 participants per group. In any case, the number of participants per certified guide/instructor will never exceed 10.
Minors must always be accompanied by an adult who takes responsibility for them.
At the beginning of the activity, a brief briefing will be conducted to familiarize participants with the different parts of the equipment to be used and the technique of movement/navigation.
Once the activity has started, ESPORTEC reserves the right to stop it if adverse weather conditions or rough seas are deemed unsafe, with no possibility of reimbursement.

GENERAL CONDITIONS FOR THE ADVENTURE PARK

The minimum age to participate in the adventure park circuits is 4 years.
Minors must be accompanied by a responsible person.
All activities include technical staff, safety equipment (harness, anchor line with carabiners, and helmet), and relevant insurance.
Before contracting the service, please inform us of any disability, dysfunction, or condition that needs to be considered during the activity.
Once equipped, the technical staff will provide you with a briefing on basic safety rules so that you can progress safely and independently across the various platforms and zip-lines in the park.
It is essential to follow the instructions of the technicians/instructors at all times, both regarding the activity’s operation and the use of technical equipment.
The activity is subject to changing weather conditions and terrain status. Esportec reserves the right to suspend or postpone it if deemed necessary.
Users are responsible for using the rented equipment properly and assuming any damages resulting from use outside the conduct rules explained by the staff.
Esportec is not responsible for users’ belongings.
Esportec is not responsible for the suitability of the participant’s attire. We recommend wearing appropriate footwear and clothing for the activity.

CONDITIONS FOR USING THE GIFT VOUCHER

The validity of the Gift Voucher is 2 years from the date of issuance. Once this period has elapsed, the voucher cannot be used. It’s important for the recipient to be aware of this timeframe when choosing their experience.
The Gift Voucher can only be redeemed online. This means that the recipient must access any of the outdoor experiences we offer on our website and use the unique code they received via email. Under no circumstances can it be physically redeemed at any of our activity centers.
The Gift Voucher is subject to our reservation and cancellation policy.
Esportec has the authority to verify the voucher balance at any time and ensure it has been used correctly.